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What are your hours of operation?Monday to Friday: 7 a.m. – 5 p.m. Saturday & Sunday: 7 a.m. – 3 p.m.
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Are your services covered by insurance?Many services are covered by private insurance. Receipts are provided. Please check with your insurer. Any non-reimbursed fees may be claimed as a medical expense on your tax return.
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Do you offer services not listed on your website?Yes. If you’re looking for a specific service, please contact us at info@santebeaconhealth.com or call 514-578-2244. We’ll do our best to accommodate your needs.
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My question isn’t listed here, what should I do?Don’t hesitate to contact us at info@santebeaconhealth.com or call 514-578-2244. We’re happy to assist you.
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Is a requisition required for a blood test?No, we can perform tests with or without a requisition. If needed, we can also provide one for you.
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How long does it take to receive results?Private lab: Typically within 24–48 hours. Public lab: Usually 5–7 business days, sent directly to your physician.
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How much does at-home blood testing cost?Private lab: Pricing depends on the test requested. Email your requisition to info@santebeaconhealth.com for a free quote. Public hospital lab: Flat fee with RAMQ coverage; a small distance surcharge may apply. Call us to find out precise quotes.
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How will I receive my results?For private labs, results are securely emailed to you and your doctor. Public lab results are sent to your physician directly.
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How should I prepare for my blood test?Preparation varies by test. We will provide specific instructions based on your requisition.
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Do you offer at-home blood tests for children?Yes, for children aged 1 and up.
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Where do you operate?We serve Montreal, West Island, Laval, Vaudreuil, Châteauguay, Saint-Laurent, downtown Montreal, and nearby areas.
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Do I need a requisition?No requisition is required for a rapid strep test. For throat cultures, a requisition is needed. We can provide one if required.
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How quickly will I get results?Rapid test: Within minutes. Culture: 24–48 hours.
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Can you prescribe antibiotics if my test is positive?Yes, we can prescribe directly.
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Do you offer both rapid and lab-based STI testing?Yes. We can issue a requisition and conduct the necessary tests, whether you have symptoms or not.
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Can you prescribe treatment for STIs?Yes, we can provide prescriptions where appropriate.
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How long does it take to receive results?24–48 hours for private labs. 5–7 days for public labs.
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Where are these services offered?At your home or at one of our partner locations.
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Do I need a referral?No, a referral is not needed.
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Is the procedure painful?No. It’s generally quick, gentle, and painless when performed by our trained nurses.
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How long does it take?Approximately 15–30 minutes, depending on the level of buildup.
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Where is the service offered?Ear cleaning is available as a home visit or at one of our select locations.
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How do I book an appointment?You can call us directly at 514-578-2244 or email us at lab@santebeaconhealth.com.
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What is your cancellation policy?Please cancel at least 24 hours in advance. Cancellations made less than 24 hours before the appointment are subject to a $20 fee.
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How far in advance should I book?We offer flexible scheduling, including same-day appointments where possible. Booking early is recommended.
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How long does an appointment take?Anywhere from 5 to 20 minutes, depending on the service.
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Can I get a prescription refill during a visit?Yes. Please book a consultation and our nurse practitioners can assist.
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Can I send photos or documents in advance?Yes. Email any files to info@santebeaconhealth.com. For guidance, feel free to call us at 514-578-2244.
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Is my payment information secure?Yes. All payment details are encrypted and handled securely.
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What payment methods do you accept?Our preferred method is credit card. Contact us at 514-578-2244 for other available options.
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